CUSTOMER INFORMATION

Cancellation & Refund Policy

Last updated: August 24, 2026

This Cancellation & Refund Policy explains when customers may cancel an order and when refunds may be issued for purchases made through Oriyomi Fashion.

1. Order Cancellation

Customers who wish to cancel an order should contact Oriyomi Fashion as soon as possible after placing the order.

A cancellation request is not automatically guaranteed. Whether an order can be cancelled depends on its current processing or production status.

2. Ready-Made Orders

A ready-made order may be eligible for cancellation if it has not yet been dispatched or handed over to a delivery provider.

Once an order has been dispatched, cancellation may no longer be possible. Where applicable, the customer may instead request a return in accordance with our Returns & Exchanges Policy.

3. Custom and Tailored Orders

Custom-made and tailored clothing is produced specifically for the individual customer.

Customers should carefully confirm their measurements, style, fabric, colour, size, and other customization details before production begins.

Once materials have been purchased, fabric has been cut, or production has begun, a custom or tailored order may not be eligible for cancellation or a full refund.

Where production has not started, Oriyomi Fashion may review the cancellation request and determine whether a refund can be provided.

4. Refund Eligibility

A refund may be considered where:

• An eligible order is successfully cancelled before processing or dispatch
• Oriyomi Fashion is unable to fulfil the order
• The customer receives an incorrect item and an appropriate replacement cannot be provided
• An item is confirmed to be defective or damaged before delivery
• A duplicate payment or payment processing error is confirmed
• Another refund is required after review of the specific circumstances

5. Refund Review

Refund requests may be reviewed before approval. Customers may be asked to provide their order number, payment reference, photographs, contact details, or other information reasonably required to investigate the request.

6. Refund Method

Approved refunds will generally be returned through an appropriate payment method or other agreed refund method.

Where technically possible and appropriate, a refund may be returned to the original payment method used for the order.

7. Refund Processing Time

Once a refund has been approved and initiated, the time required for the funds to appear may depend on the payment provider, customer's bank, card issuer, or other financial institution.

Oriyomi Fashion will make reasonable efforts to process approved refunds promptly, but banking or payment-network processing times may be outside our control.

8. Delivery Fees

Delivery charges may not be refundable where delivery services have already been performed or where the return or cancellation is caused by customer preference, incorrect information supplied by the customer, or an unsuccessful delivery caused by the customer.

Where an order is cancelled because of an error by Oriyomi Fashion or because Oriyomi Fashion is unable to fulfil the order, applicable delivery charges may also be considered as part of the refund.

9. Failed or Duplicate Payments

If a customer believes that a payment was deducted but the order was not successfully confirmed, or that the same payment was charged more than once, the customer should contact Oriyomi Fashion with the relevant payment reference and order information.

We will review the payment record and take the appropriate action where a payment error is confirmed.

10. Chargebacks and Payment Disputes

Customers are encouraged to contact Oriyomi Fashion first if there is a problem with an order or payment so that we have an opportunity to investigate and resolve the issue.

Nothing in this policy removes any rights a customer may have under applicable law or through their payment provider.

11. How to Request a Cancellation or Refund

When contacting Oriyomi Fashion, please provide:

• Your full name
• Your order number
• Your phone number
• Your payment reference, where applicable
• The reason for the cancellation or refund request
• Supporting photographs or information where relevant

12. Contact Us

For cancellation or refund assistance, please contact: