CUSTOMER INFORMATION

Returns & Exchanges Policy

Last updated: August 24, 2026

At Oriyomi Fashion, we want customers to be satisfied with their purchases. This Returns & Exchanges Policy explains when an item may be returned or exchanged and the conditions that apply.

1. Return Eligibility

Eligible ready-made items may be returned or exchanged within 7 days of delivery, provided the item is unused, unworn, unwashed, undamaged, and returned in its original condition.

Any original tags, packaging, or accessories supplied with the item should also be returned where applicable.

2. Non-Returnable Items

For hygiene, customization, and production reasons, certain items may not be eligible for return or exchange unless they are defective or Oriyomi Fashion supplied the wrong item.

This may include:

• Custom-made or tailored clothing
• Items altered specifically for the customer
• Items made using customer-provided measurements
• Items that have been worn, washed, damaged, or altered after delivery
• Items returned without reasonable proof of purchase

3. Incorrect or Damaged Items

If a customer receives an incorrect, defective, or damaged item, the customer should contact Oriyomi Fashion as soon as reasonably possible after delivery.

Customers may be asked to provide their order number, photographs of the item, photographs of the packaging, and other information needed to review the issue.

4. Exchanges

Eligible products may be exchanged for another available size, colour, or eligible product, subject to stock availability.

If the replacement item has a different price, the customer may be required to pay the difference or may be entitled to the applicable balance, depending on the circumstances.

5. Custom and Tailored Orders

Customers are responsible for providing accurate measurements, design choices, colours, sizes, and other customization information before production begins.

Because custom and tailored products are produced specifically for an individual customer, they are generally not returnable or exchangeable due to a change of mind, incorrect customer-supplied measurements, or preference changes after production has begun.

If Oriyomi Fashion makes an error in producing the agreed design or measurements, the matter will be reviewed and an appropriate solution may be offered.

6. Return Delivery Costs

Where a return or exchange is requested because of a customer preference, incorrect size selection, or other customer-related reason, the customer may be responsible for return and redelivery costs.

Where the item is confirmed to be defective, damaged before delivery, or incorrectly supplied by Oriyomi Fashion, reasonable return or replacement delivery costs may be covered by Oriyomi Fashion.

7. Inspection of Returned Items

Returned items may be inspected before an exchange, replacement, store credit, or refund is approved.

Oriyomi Fashion reserves the right to decline a return where the item does not meet the return conditions described in this policy.

8. Refunds

Where a refund is approved, the refund will be handled in accordance with our Cancellation & Refund Policy.

9. How to Request a Return or Exchange

To request a return or exchange, contact Oriyomi Fashion and provide:

• Your order number
• Your name and phone number
• The item you want to return or exchange
• The reason for the request
• Photographs where the item is damaged, defective, or incorrect

10. Contact Us

For return or exchange assistance, please contact: